Mike Quinn is Group Chief Executive Officer of Zoona, a purpose-driven African Fintech business that exists to help communities thrive. Since launching in 2009, Zoona has grown to 2 million consumers and 2,000 agent outlets in Zambia and Malawi and has processed $2 billion in transactions. In 2015, the Nike Foundation and Unreasonable Institute selected Zoona for the inaugural Girl Effect Accelerator as one of the top start-ups in the world helping girls out of poverty based on our micro-franchise model that empowers girls and young women to become entrepreneurs. Mike holds an MBA with Distinction from Oxford University, where he was a Skoll Scholar for Social Entrepreneurship, along with an MSc in Management Development from the London School of Economics. His entrepreneurial journey started as a volunteer in Ghana and Zambia with Engineers Without Borders Canada, and he has now lived and worked in Africa for 12 years.
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- For-profit Social Enterprise
- South Africa
- Areas of Impact
- Africa, Zambia, Malawi
Zoona is an African fintech business that exists to deliver essential financial services those that need them most. It has three wildly important goals: to develop products and services that improve the financial health and wellbeing of one billion people; to unleash emerging entrepreneurs to build profitable businesses that create one million jobs; and to prove that a purpose driven business can be a global model for growth and impact.
Zoona’s model centres around young entrepreneurs as micro-franchise agents. It targets 18-25 year-olds and provides them with a business-in-a-box that includes a branded kiosk, a working capital loan, a mobile account on our technology platform, and enterprise training and development. Zoona agents provide cash in/out services for domestic and international money transfers, bill payments, bulk payments and collections to their communities, earning commission on each transaction. Zoona invests in its top agents and helps them expand their businesses by opening up new outlets.
Zoona has grown its network to 2,000 agent locations, processing more than $50 million per month in transactions and creating more than 3,500 jobs. It has an active base of 2 million consumers who transact “over-the-counter" at its agents, and it is now focused on expanding its offering to a suite of digital financial services. Consumers can sign up for a Zoona digital profile and use their Android or feature phone to access a transaction wallet, savings, and digital loans.
Everything Zoona does in its company is based on its core value of "being real" - which is what "Zoona" means in Zambia and Malawi. It has 150 employees of more than 20 nationalities and 50% women across Zambia, Malawi, and Mozambique with a technology and customer support office in Cape Town. Its secret sauce is made up of extreme empathy for its customers and combining an entrepreneurial approach with data and technology to turn insights into action as fast as possible.